FAQ
What products do you sell?
We design and sell home decor items.
How can I place an order?
Simply browse our online store, select the items you want, and add them to your cart. Follow the checkout process to complete your purchase.
Can I modify or cancel my order after placing it?
Unfortunately, orders cannot be modified or canceled once they are placed.
Please double-check your order before confirming the purchase.
Please let me us know within a day if there are changes to be amended via our Contact Us form
Do you have a physical store?
Not at the time being, all orders are online.
However we are looking to attend local fairs/markets.
So keep an eye on our social medias!
Local Shipping (Within Victoria)
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Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
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Shipping Methods
We offer standard and express shipping for all orders within Australia.
Estimated delivery times for standard shipping are 3-7 business days, depending on the destination. Express around 1-4 days.
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Shipping Rates
Shipping rates are calculated at checkout based on the weight and dimensions of the products in your order.
Free shipping may be offered on orders exceeding a specified amount.
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Tracking Information
Once your order has been dispatched, you will receive an email with tracking information to monitor the delivery status.
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Delivery Address
Please ensure the accuracy of your delivery address. We are not responsible for orders shipped to incorrectly provided addresses.
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Local Pick up
Available if you are around Yarra Ranges area. Please contact us for pick up address!
Interstate Shipping (Within Australia)
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Processing Time
Orders for interstate shipping are typically processed within 1-2 business days (excluding weekends and public holidays).
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Shipping Methods
We offer standard and express shipping for all orders within Australia.
Estimated delivery times for standard shipping are 5-10 business days, depending on the destination. Express around 2-5 days.
-
Shipping Rates
Shipping rates are calculated at checkout based on the weight and dimensions of the products in your order.
Free shipping may be offered on orders exceeding a specified amount.
-
Tracking Information
Once your order has been dispatched, you will receive an email with tracking information to monitor the delivery status.
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Delivery Address
Please ensure the accuracy of your delivery address. We are not responsible for orders shipped to incorrectly provided addresses.
Return Policy
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Returns and Exchanges
We accept returns and exchanges within 14 days of the delivery date for unused and undamaged products.
Please contact us for the return address! -
Return Process
To initiate a return, please contact our customer service team at lodestudio@outlook.com with your order number and reason for return.
Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part. -
Refunds
Refunds will be processed within 5 business days of receiving the returned item.
The original shipping cost is non-refundable. -
Damaged or Defective Items
In the rare event that your order arrives damaged or defective, please contact us immediately. Provide photos of the damaged item and packaging for our assessment.